CoViD-19 Policies

Updated 5/23/20

Please be patient with us.

We are working on limited staff and appointments, and a long Waiting List since March.


Scheduling Priority will be as follows:

     1. Customers who had existing appointments cancelled due to shut-down.

     2. Regular Customers whose recurring appointments would have been during the shut-down.

     3. Current Customers who called or texted, in order received.

     4. New Customers*

* Please note: at this time we are not taking any "new" large dogs or "new" difficult dogs. 

Drop off & Pick up Procedures

· Please wear a proper mask to drop off & pick up.
· Please be prompt for Pick up & Drop off times.

· Please send in only one person to drop off & pick up.

· If you are ill or have been exposed to C-19, please inform us, and send someone else to drop off, or reschedule.

· Only ONE client in the lobby at a time. Please wait your turn.

· Prices will be rounded up to an even number. 

· Payment Forms accepted:

     Cash  - Exact Change

     Check  -  Deposited Same Day** No floating **

     Credit/Debit  -  No Signature

 

** Returned Checks will be charged bank fee plus amount due, and future appointments will be pre-paid in cash.

 

Grooming Service Procedures

· Matted pets will be shaved. No exceptions.

· We strongly suggest a shorter haircut than usual, regardless of coat condition.

· Restrooms are NOT AVAILABLE.

· Appointment times may be longer than usual due to extra cleaning precautions.

· Phone will not be answered during business hours. PLEASE TEXT IF AT ALL POSSIBLE.

  Please text or leave a message, calls will be returned at end of day, as quickly as I can.

 

IMPORTANT:

We understand that everyone's sense of time may be distorted right now, however, due to extremely high demand:

Missed Appointments or late drop offs (more than 10 min) will be rescheduled for the END of the wait list and a pre-paid non-refundable deposit will be charged. Please set a reminder for yourself so you do not miss your appointment!

EXTRA IMPORTANT:

If I become ill, all appointments will be cancelled. Please make sure to check your messages.

These policies may change frequently due to the dynamic nature of operating a business at this time.

THANK YOU for your patronage and your patience. We have missed you and look forward to seeing your pups!

© 2019 by Rockin Pups Grooming. 

All images are strictly copyrite and may not be used without permission.

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